Email Channel

Connect your email accounts to receive and respond to customer emails directly from the Savena inbox. Savena supports Gmail and Microsoft Outlook via OAuth, and any email provider via manual IMAP/SMTP configuration.

Connecting Gmail

Go to Settings → Channels → Email and click "Connect Gmail". Sign in with your Google account and authorize Savena to access your inbox. New emails will appear as conversations in your Savena inbox.

Connecting Microsoft Outlook

Click "Connect Microsoft" and sign in with your Microsoft account. The process is similar to Gmail — authorize access and your emails will flow into the unified inbox.

Custom email providers (IMAP/SMTP)

For email providers other than Gmail and Outlook, use the manual configuration option. Enter your IMAP server details for receiving emails and SMTP server details for sending. This works with any standard email provider.

Email options

• Strip quoted text — automatically remove quoted reply chains to keep conversations clean
• Strip signatures — remove email signatures from incoming messages
• Default priority — set a default priority level for new email conversations

Multiple email accounts

You can connect multiple email accounts to a single workspace. Each account becomes a separate channel. Set a default sender for outbound emails and configure sync settings independently for each account.

Sender name in customer-facing emails

Customer-facing emails (such as widget follow-up replies) use your organization name as the sender, not the workspace name. This keeps the brand consistent for customers when you operate multiple workspaces under one organization.

Deliverability and opt-outs

Savena tracks bounces, spam complaints, and unsubscribes automatically. Outbound emails include a one-click unsubscribe link and the standard List-Unsubscribe header so recipients can opt out without replying. Once a contact bounces hard, marks an email as spam, or unsubscribes, Savena will not send them further automated emails. The opt-out status is shown in the Contact Info panel inside the conversation. See the Email Deliverability article for full details.