Shopify Integration

Savena integrates deeply with Shopify so your AI agent and team can answer order questions, look up products, update shipping addresses, and process refunds — all from inside a conversation. There are two ways to connect your store.

Install from the Shopify App Store

The fastest way to connect is to install Savena directly from the Shopify App Store. The install flow handles everything for you:

• Provisions a Savena workspace using the email Shopify has on file for the merchant — no separate signup
• Names the organization and workspace after your store and pre-fills the onboarding form (website, channel selection)
• Creates an AI agent pre-tuned for ecommerce — order lookups, product recommendations, refund escalation
• Installs the chat widget on your storefront automatically via Shopify ScriptTag — no theme edits required
• Adds two starter workflow drafts: cart assist and widget welcome
• Authorizes the Shopify integration so order, product, and customer actions are immediately available

Connect an existing workspace

If you already have a Savena workspace, go to Settings → Integrations → Shopify and click "Connect store". Authorize the OAuth request from your Shopify admin. Each Shopify store can be connected to one Savena workspace at a time.

What the AI agent can do with Shopify

• Look up an order with full details — line items, fulfillment status, tracking number, shipping address, customer info
• Search products using full-text search
• Update a shipping address (partial fields are supported — only the changed parts need to be sent)
• Cancel or refund an order (high-risk actions require customer confirmation by default)
• Verify the result of every write action before confirming success to the customer

Widget auto-install on your storefront

When you install Savena from the App Store, the chat widget is added to your storefront automatically using Shopify's ScriptTag API. It loads on every page of your store. To remove the widget, uninstall the Savena app from your Shopify admin — uninstalling cleans up the widget and revokes API access.

GDPR and data requests

Savena implements Shopify's mandatory privacy webhooks: customer data requests, customer redaction, and shop redaction. When a customer asks Shopify for their data or requests deletion, the request is forwarded to Savena and handled automatically. When you uninstall the app, stored Shopify credentials are deleted.