Date & Time Step

The Date & Time step checks the current time against a business hours schedule and routes the conversation accordingly. Use it to provide different experiences during and outside working hours.

When to use this step

Use this step at the start of a workflow to route after-hours conversations to an AI agent, before an Assign To step to check if agents are available, or any time the workflow behavior should vary by time of day or day of week.

Configuration

Operator

• Is within — the success path is followed when the current time is within business hours
• Is not within — the success path is followed when the current time is outside business hours

Timezone

Select the timezone for evaluating the schedule. This should match your team's working timezone so the business hours check is accurate.

Business hours schedule

Define start and end times for each day of the week. By default all seven days are enabled from 9:00 AM to 5:00 PM. Each day can be individually enabled or disabled — for example, you might disable Saturday and Sunday if your team does not work weekends.

Output paths

• Success — the time condition was met (e.g., currently within business hours)
• Failure — the time condition was not met (e.g., currently outside business hours)

Example use cases

• During business hours, assign to the support team with round-robin; outside hours, assign to the AI agent
• Send a different welcome message during and after business hours
• Route weekend conversations to a dedicated on-call agent