Jump to Step

The Jump to Step step redirects the workflow back to a previous step, creating a loop. Use it to retry failed actions, re-ask questions after invalid input, or create menu-driven workflows.

When to use this step

Use this step after an invalid response to give the customer another chance, after a failed action to retry it, or to create menu-driven workflows where the customer can return to a main menu after completing a task.

Configuration

• Target step — the step to jump back to, selected from a dropdown of steps in the workflow
• Max jumps — the maximum number of times this jump can execute per workflow run, preventing infinite loops

Infinite loop protection

The max jumps setting prevents the workflow from looping forever. The default is 1, meaning the workflow will jump back once and then proceed forward on the second pass. Increase this value for retry scenarios — for example, with max jumps set to 3, the customer gets three attempts before the workflow moves on.

Output paths

Single output path that is used when the maximum jump count has been reached. Otherwise the workflow jumps directly to the target step.

Example use cases

• Re-ask for a valid email address after the customer provides an invalid format (max 2 retries)
• Return to a main menu after completing a sub-flow so the customer can choose another option
• Retry a failed integration action once before escalating to a human agent